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Abstract

On June 11, 2020, the Quebec Superior Court released its judgment in DCPP v Telus, confirming the validity, applicability and — for the most part — operability of many provisions of the Quebec Consumer Protection Act applying to wireless service contracts. However, the Court concluded that sections 214.7 and 214.8 of the Consumer Protection Act, which set a limit on the early cancellation fees that may be charged to consumers by wireless service providers, were in conflict with the CRTC Wireless Code for certain types of contracts and therefore inoperative. The analysis in this comment suggests that the Court’s application of the doctrine of federal paramountcy is far from a victory for consumers. This comment begins with an overview of the federal and provincial regulations applying to wireless service providers, and of the framework of division of powers used to determine how these two different sets of rules interact with each other. It then provides a summary of the reasons given by the Court of Quebec and the Quebec Superior Court. Finally, it discusses the Court’s analysis and conclusions, focusing on its application of the federal paramountcy doctrine and its impact on the protection afforded to consumers in their contractual relations with telecommunications carriers. It concludes by explaining how the Court’s solution to resolving conflicts between the federal Wireless Code and the provincial Consumer Protection Act actually deprives consumers of specific procedural benefits and more generous remedies.

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* Doctoral candidate at McGill University Faculty of Law, Vanier Scholar and lawyer at Woods LLP. The author is grateful to her thesis supervisor, Professor Johanne Poirier, and her colleagues Gabriel-Arnaud Berthold and Edward Bechard-Torres for their very helpful comments and suggestions on earlier drafts of this paper. The statements and opinions expressed in this paper represent the views of the author and do not represent the views of Woods LLP.